2021-2022 College Catalog

Certified Customer Service Specialist TCC

Certified Customer Service Specialist TCC (Major Code: CC81)

Program Description

Don't wait! Improve your performance while giving yourself a competitive advantage as a Certified Customer Service Specialist.! Since the help desk and support center are often the first point of contact to the organization, it\'s essential to maximize each contact. This program prepares you for a career as a Customer Service Specialist in numerous industries. You will learn how to respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns. You will learn the essential skills you need to deliver top-tier levels of customer service and the know-how and insight to optimize relationships with each and every contact.

Career Information

Occupation

Customer Service Specialist

Career Projections

The number of jobs in this field is expected to increase by 13.3% nationally and 21.3% in the State of Georgia over the next several years. Estimated salaries in this field start at $40,000 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually. 

Career Coach

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Admission Requirements

General College Admissions Requirements

Program Contact Information

Michelle Roach
Program Coordinator, Business Management
Academic Building C1110I
404.225.4563

mroach@atlantatech.edu

Program Length and Cost

Minimum Program Length in Semester Terms: 1 term
Program Credit Hours: 11
Estimated Program Cost: $1,902

Course Outline

 

Occupational Courses (11 Credits)

MKTG 1161Service Industry Business Environment

2

MKTG 1162Customer Contact Skills

4

MKTG 1163Computer Skills for Customer Service

2

MKTG 1164Business Skills for the Customer

2

MKTG 1165Personal Effectiveness in Customer Service

1

Total Credit Hours: 11

 

Program Outcomes

1. Student will be able to value and promote good customer service by understanding the effect of internal and external customer interaction on business success.
2. Student will be able to provide excellent procedural and personal service to ensure the best possible experience for customers.
3. Student will be able to identify what customers need and expect, how they evaluate service and the importance of meeting and exceeding customer expectations.