2019-2020 College Catalog

Certified Customer Service Specialist TCC

Program Description (Major Code: CC81)

Don't wait! Improve your performance while giving yourself a competitive advantage as a Certified Customer Service Specialist.! Since the help desk and support center are often the first point of contact to the organization, it\'s essential to maximize each contact. This program prepares you for a career as a Customer Service Specialist in numerous industries. You will learn how to respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns. You will learn the essential skills you need to deliver top-tier levels of customer service and the know-how and insight to optimize relationships with each and every contact!

Admissions Requirements

  • Must be 16 years of age
  • Completion of high school diploma or GED and submission of official transcript required to apply
  • Achievement of minimum program admission scores in Reading, English, and Math
  • Transfer of previous post-secondary credits will be determined by the Office of Enrollment Services

Student Performance/Graduation Requirements: Students must maintain a 2.0 grade point average and complete all required courses to graduate.

Course Outline


Occupational Courses (11 Credits)

MKTG 1161Service Industry Bus. Eviromen


MKTG 1162Customer Cotact Skills


MKTG 1163Computer Skills Customer Servc


MKTG 1164Bus. Skills For The Customer


MKTG 1165Effectiveness in Customer Serv


Minimum Program Length in Semester Terms: 1 Credit

Estimated Program Cost: $1.902