2019-2020 College Catalog

Service Supervision Specialist- TCC

Program Description

A leadership course to meet today's work environment. Students will develop skills in interpersonal dynamics with the workplace, principles and methods of sound decision making, and the practice of leadership in supervision.

Job/Career Description

This provides an individual with the entry level skills required of a department supervisor or assistant manager in a service related field.

Admissions Requirements

Must be 16 years of age
Completion of high school diploma or GED and submission of official transcript required to apply
Achievement of minimum program admission scores in Reading, English, and Math
Transfer of previous post-secondary credits will be determined by the Office of Enrollment Services

Student Performance/Graduation Requirements

Students must maintain a 2.0 grade point average and complete all required courses to graduate.


Program Outcomes

1 The student will demonstrate an awareness of how organizations behave and relate to their customers.
2 The student will be able to provide leadership and support for his employees.
3 The student will demonstrate an awareness of the issues surrounding customer service and their resolution.


MGMT 1105Organizational Behavior


MGMT 1115Leadership


MGMT 2205Service Sector Management


Total Credit Hours:9
Program Length= 1 semester
Total Credit Hours= 9
Program Cost= $1842