2020-2021 College Catalog

MGMT 2140 Retail Management

Develops a working knowledge of managing a retail business from a variety of perspectives with an emphasis on store management. The emphasis is on contemporary issues in retailing particularly the process of supervising customer service and dealing with the changing demographics of retailing. An application focus on the use of information technologies the internet and electronic retailing is intended to give the student hands-on experience in retail management. Topics include: strategic retail management; store non-store and nontraditional retailing; retail human resource management; developing a customer-focused service strategy; managing customer service; retail operations and financial management; merchandise management; buying and inventory management; global cataloging and electronic retail management information technology applications in retailing.