2020-2021 College Catalog

Service Supervision Specialist- TCC

Service Supervision Specialist- TCC (Major Code: SS71)

Program Description

A leadership course to meet today's work environment. Students will develop skills in interpersonal dynamics with the workplace, principles and methods of sound decision making, and the practice of leadership in supervision.


Career Information


Sales Managers

Career Projections

The number of jobs in this field is expected to increase by 14.4% nationally and 22.5% in the State of Georgia over the next several years. Estimated salaries in this field start at $20,000 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually.

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Admission Requirements

General College Admissions Requirements

Program Contact Information

Erskine Hawkins, Jr.

Chair, Accounting and Business Administrative Technology



Program Length and Cost

Minimum Program Length in Semester Terms: 1 Term

Credit Hours: 9

Estimated Program Cost: $1842

Course Outline



MGMT 1105Organizational Behavior


MGMT 1115Leadership


MGMT 2205Service Sector Management


Total Credit Hours:9

Total Credit Hours: 9


Program Outcomes

1. Graduates will be able to demonstrate an awareness of how organizations behave and relate to their customers.

2. Graduates will be able to provide leadership and support for his employees.
3. Graduates will be able to demonstrate an awareness of the issues surrounding customer service and their resolution.