2020-2021 College Catalog

Front Office Manager TCC

Front Office Manager TCC (Major Code: FFM1)

Program Description

The Front Office Manager Certificate program prepares students for employment in a variety of positions in today's hotel front office. Why not study in a city with a reputation of impeccable southern charm, fine dining and world-class sophistication? Atlanta is home to the world’s busiest airport and provides a rich and eclectic blend of hospitality business in which to pursue a vibrant career. The Front Office Manager certificate provides learning opportunities, which introduce, develop, and reinforce academic and occupational knowledge, skills, and attitudes required for job acquisition, retention, and advancement.

Career Information


Hotel, Motel, and Resort Desk Clerks

Career Projections

The number of jobs in this field is expected to increase by 31.4% nationally and 27.9% in the State of Georgia over the next several years. Estimated salaries in this field start at $25,000 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually. 

Career Coach

Please select the following link to review additional career information on Career Coach.

Admission Requirements

General College Admissions Requirements

Blood and Airborne Pathogens

Students enrolled in Category I and II programs at Atlanta Technical College will be performing tasks in which there is a normal occurrence for exposure to blood, other potentially infectious body materials, and airborne pathogens.

These tasks will be performed in the classroom, laboratory, and clinical activities for each occupational training program/course. Students will be required to present documentation of Hepatitis B and Tuberculosis immunizations as a result of potential occupational exposure. Students should contact their program directors for more information. Policies and procedures regarding blood and airborne pathogens may be reviewed at https://tcsg.edu/tcsgpolicy/tcsg_policy_manual.pdf.

Program Contact Information

Tamoura Jones
Program Coordinator, Culinary, Hotel, Restaurant, Tourism
Academic Building C1103A (kitchen)

Program Length and Cost

Minimum Program Length in Semester Terms: 1 term
Program Credit Hours: 12
Estimated Program Cost: $1,978

Course Outline


Occupational Courses (12 Credits)

HRTM 1130Business Etiquette & Commun.


HRTM 1140Hotel Operations Management


HRTM 1210Hospitality Law


HRTM 1220Super&Lead Hospitality Indus


Total Credit Hours: 12


Program Outcomes

1. Graduates will be able to describe the organization of hotels and the impact of each department on guest satisfaction.
2. Graduates will be able to identify front office positions, and their corresponding responsibilities, in small, medium,, and large hotels.
3. Graduates will be able to discuss the role of the front office in security and loss prevention and crisis management.
4. Graduates will be able to describe the critical role of the front office in developing forecasts that other departments use to maximize profits and control expenses.
5. Graduates will be able to demonstrate the ability to forecast occupancy and develop employee schedules for the front office.
6. Graduates will be able to trace the guest cycle from reservations to check-out.
7. Graduates will be able to identify the equipment and technology used in a full-service hotel.
8. Graduates will be able to describe the reports generated by the night audit using property management systems.
9. Graduates will be able to compute operating ratios (ADR, Rev/Par, yield, labor costs, profit margin, etc.) and explain their relevance to performance.
10. Graduates will be able to interpret profit and loss statement and daily and weekly financial reports.
11. Graduates will be able to explain why the front office contributes the highest profit margin to the hotel.
12. Graduates will be able to discuss the impact of front office staff on overall guest satisfaction.
13. Graduates will be able to develop strategies for handling customer complaints and resolving problems.