2022-2023 College Catalog

Help Desk Specialist TCC

Help Desk Specialist TCC (Major Code: HD41)

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Career Information

Occupation

Computer Support Specialists

Career Projections

The number of jobs in this field is expected to increase by 9.5% in Fulton and Clayton counties and 11.3% in the State of Georgia by 2030. Estimated salaries in this field start at $40,710 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually.

Career Coach

Please select the following link to review additional career information on Career Coach.

Admission Requirements

General College Admissions Requirements

Program Contact Information

Peter Ejindu

Program Coordinator, Computer Information Systems

Academic Building C2310A

404-225-4538

pejindu@atlantatech.edu

Program Length and Cost

Minimum Program Length in Semester Terms: 2 Terms
Credit Hours: 25
Estimated Program Cost: $4,584

Required Courses

 

Occupational Courses (25 Credits)

COMP 1000Introduction to Computer Literacy

3

CIST 1001Computer Concepts

4

CIST 1122Hardware Installation and Maintenance

4

CIST xxxx CIST Operating Systems Elective

3

CIST XXXXCIS Electives

4

Select one of the following courses

CIST 1401Computer Networking Fundamentals

4

Or

CIST 2351PHP Programming I

4

Total Credit Hours: 25

 

Program Outcomes

1 Provide technical Helpdesk support via telephone, remotely, online and face to face.
2 Ability to resolve issues at the time of contact or escalate the issue in accordance with procedures for additional support.
3 Strong organizational skills and the ability to work independently.
4 Strong customer service skills.
5 Highly developed written and verbal and online communication skills.