Program Description
The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
Career Information
Occupation
Computer Support Specialists
Career Projections
The number of jobs in this field is expected to increase by 9.5% in Fulton and Clayton counties and 11.3% in the State of Georgia by 2030. Estimated salaries in this field start at $40,710 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually.
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Admission Requirements
General College Admissions Requirements
Program Contact Information
Peter Ejindu
Program Coordinator, Computer Information Systems
Academic Building C2310A
404-225-4538
pejindu@atlantatech.edu
Program Length and Cost
Minimum Program Length in Semester Terms: 2 Terms
Credit Hours: 25
Estimated Program Cost: $4,584
Required Courses
Occupational Courses (25 Credits)
| COMP 1000 | Introduction to Computer Literacy | 3 |
| CIST 1001 | Computer Concepts | 4 |
| CIST 1122 | Hardware Installation and Maintenance | 4 |
| CIST xxxx | CIST Operating Systems Elective | 3 |
| CIST XXXX | CIS Electives | 4 |
| | Select one of the following courses | |
| CIST 1401 | Computer Networking Fundamentals | 4 |
| | Or | |
| CIST 2351 | PHP Programming I | 4 |
Total Credit Hours: 25
Program Outcomes
1 Provide technical Helpdesk support via telephone, remotely, online and face to face.
2 Ability to resolve issues at the time of contact or escalate the issue in accordance with procedures for additional support.
3 Strong organizational skills and the ability to work independently.
4 Strong customer service skills.
5 Highly developed written and verbal and online communication skills.