Communicating with Students

Communicating with Students

At ATC, we have found that the most effective means of communicating with students is via email to their assigned ATC student email accounts. Students may provide their email address on their FAFSA or other documentation submitted to the Financial Aid Office. It is the student’s responsibility to insure that accurate contact information is on file in the Academic and Student Affairs Department.

Missing Document Letters

Upon receiving financial aid applications, an evaluation of the student’s data is made. If additional documentation is required, the student is sent a Missing Information Notification via email informing the student to check their BannerWeb account to review all financial aid documentation that is missing. All documentation must be received and reviewed to complete the student’s financial aid file.

Award Letters

After a final determination has been made regarding a student’s eligibility for aid, the student is sent an Award Notification via email. The award notification will inform the student to log onto their BannerWeb account to review their Financial Aid award. Awards are normally based on full-time attendance and will be prorated for each term that the student is not enrolled on a full time basis. Full Time = 12 or more credit hours, ¾ Time = 9 – 11 credit hours, ½ Time = 6 – 8 credit hours, and Less than ½ Time = less than 6 credit hours.

Refunds

Students whose financial aid awards exceed the direct cost of tuition and fees will receive a refund. Refunds are processed by the ATC Business Office each term. For additional information regarding refunds, students should contact the Business Office.