2024-2025 College Catalog

Help Desk Specialist TCC

Help Desk Specialist TCC (Major Code: HD41)

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Career Information

Occupation

Computer Support Specialists

Career Projections

The number of jobs in this field is expected to increase by 9.5% in Fulton and Clayton counties and 11.3% in the State of Georgia by 2030. Estimated salaries in this field start at $40,710 a year.
Labor market data was compiled using Economic Modeling Specialists, international and is updated annually.

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Admission Requirements

General College Admissions Requirements

Program Contact Information

Peter Ejindu

Program Coordinator, Computer Information Systems

Academic Building C2310A

404-225-4538

pejindu@atlantatech.edu

Program Length and Cost

Minimum Program Length in Semester Terms: 2 Terms
Credit Hours: 25
Estimated Program Cost: $4,584

Required Courses

 

Occupational Courses (25 Credits)

COMP 1000Introduction to Computer Literacy

3

CIST 1001Computer Concepts

4

CIST 1122Hardware Installation and Maintenance

4

CIST xxxx CIST Operating Systems Elective

3

CIST XXXXCIS Electives

4

Select one of the following courses

CIST 1401Computer Networking Fundamentals

4

Or

CIST 2351PHP Programming I

4

Total Credit Hours: 25

 

Program Outcomes

1 Provide technical Helpdesk support via telephone, remotely, online and face to face.
2 Ability to resolve issues at the time of contact or escalate the issue in accordance with procedures for additional support.
3 Strong organizational skills and the ability to work independently.
4 Strong customer service skills.
5 Highly developed written and verbal and online communication skills.